Due to the nature of chemical products and associated safety requirements, we are unable to accept returns for change of mind, incorrect ordering, or surplus product.

If goods arrive faulty, damaged in transit, or have been supplied incorrectly, please notify us within 5 business days of delivery by contacting info@guarditsolutions.com.au.

When lodging a claim, please include the invoice or order number and supporting photos where applicable so we can assess the issue promptly.

Where a claim is verified, we will, at our discretion, provide a replacement product, issue a credit, or offer an alternative remedy.

Products should not be opened, used, or altered, unless the claim specifically relates to product performance. GuardIT Solutions reserves the right to inspect goods and request samples before approving any claim.

This policy operates in addition to your rights under Australian Consumer Law, which cannot be excluded or limited.